Refund Policy

Refund Policy — Estelle Luxe Wigs

At Estelle Luxe Wigs, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

Returns & Exchange Eligibility

  • Items must be unused, unworn, and in original packaging (including tags and protective net).
  • Returns must be requested within 14 days of delivery.
  • Due to hygiene reasons, wigs that have been worn, washed, or altered (cut, dyed, or styled) are non-returnable.
  • Custom-made wigs and clearance items are final sale and cannot be returned or exchanged.

Return Process

1. Contact us at info@estellewigs.com with your order number and reason for return.
2. Our team will provide return instructions and a return address.
3. Ship the item back at your own expense (unless the return is due to a defect or error on our part).
4. Once received and inspected, we will process your refund or exchange within 5–7 business days.

Refunds

  • Refunds are issued to the original payment method used at checkout.
  • Shipping fees are non-refundable unless the return is due to an error on our part.
  • If your return is approved, you will receive a confirmation email with refund details.

Non-Returnable Items

  • Worn, washed, or altered wigs
  • Custom or personalized orders
  • Clearance or sale items

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a refund at no extra cost.

Business Information

estelleluxewigs.com and the brand “Estelle Luxe Wigs” are owned and operated by Follow Your Dreams (FYD) LLC, 175 SW 7th St, Ste 1517, Miami, FL 33130, United States. For refund or return inquiries, email info@estellewigs.com.