Refund Policy

Refund Policy – Estelle Wigs & More

At Estelle Wigs & More, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund and return policy below.

🛍️ Returns & Exchange Eligibility

• Items must be unused, unworn, and in original packaging (including tags and protective net).
• Returns must be requested within 14 days of delivery.
• Due to hygiene reasons, wigs that have been worn, washed, or altered (cut, dyed, or styled) are non-returnable.
• Custom-made wigs and clearance items are final sale and cannot be returned or exchanged.

🔄 Return Process

1️⃣ Contact us at estellewigs.com with your order number and reason for return.
2️⃣ Our team will provide return instructions and a return address.
3️⃣ Ship the item back at your own expense (unless the return is due to a defect or error on our part).
4️⃣ Once received and inspected, we will process your refund or exchange within 5-7 business days.

💰 Refunds

• Refunds are issued to the original payment method used at checkout.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• If your return is approved, you will receive a confirmation email with refund details.

🚫 Non-Returnable Items

• Worn, washed, or altered wigs
• Custom or personalized orders
• Clearance or sale items

❌ Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the issue. We will replace the item or issue a refund at no extra cost.

📩 For any refund or return inquiries, email us at estellewigs.com

💖 Your satisfaction is our priority! 💖